1. About us
This website is operated by RetroHof Ltd ("we", "us", "our"), a property maintenance company based in Hersham, Surrey. You can contact us on 01932 231 122 or at info@retrohof.co.uk.
2. These terms
These terms apply to the services we provide and to your use of this website. By instructing us to carry out work you accept them. If a signed contract or framework agreement is in place between us, that agreement takes precedence where the two conflict.
3. Quotations and estimates
- A quotation is a fixed price for a defined scope of work, set out in writing. It is valid for 30 days from issue unless stated otherwise.
- An estimate is our best assessment where the full extent of work cannot be established in advance. We will always tell you which one you have been given.
- Quotations are based on the information available at the time and on normal working hours. They assume reasonable access to the property and to services.
- Surveys and quotations are provided free of charge and without obligation, other than detailed condition or dilapidations reports prepared for a third party, which are chargeable and always agreed in advance.
4. Variations and unforeseen work
Property work occasionally uncovers conditions that could not reasonably have been identified beforehand — concealed rot, non-compliant wiring, or services that are not where drawings indicate. Where this happens we will stop, explain the position, and provide a written price for the additional work. No additional work is carried out and no additional charge is made without your written agreement.
5. Prices and payment
- Prices are in pounds sterling. Where we are VAT registered, VAT is shown separately on the quotation and invoice.
- Smaller works are invoiced on completion and payable within 7 days.
- Larger projects run on a stage-payment schedule set out in the quotation.
- We accept bank transfer and card payment. We do not ask for large up-front deposits; where materials must be ordered in advance we will identify the amount and what it covers.
- We reserve the right to charge statutory interest on overdue accounts under the Late Payment of Commercial Debts (Interest) Act 1998 for business customers.
6. Access and the working environment
You agree to provide safe and reasonable access to the property at the agreed times, and to tell us about anything relevant to our safety — asbestos, unstable structures, aggressive animals, vulnerable occupants. Where access is not available at a booked appointment and we have not been given reasonable notice, we may charge for the visit.
We will protect floors, furnishings and fittings in the working area. We ask that you move or clear valuable, fragile and personal items before work begins.
7. Your cancellation rights
Where you are a consumer and the contract was agreed away from our business premises or at a distance, you have the right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin work within that period and then cancel, you must pay for the work carried out up to the point of cancellation.
Emergency and urgent works carried out at your express request within the cancellation period are chargeable in full.
8. Our guarantee
We guarantee our workmanship for 12 months from completion. If defective workmanship is reported to us within that period we will return and put it right at no charge. The guarantee does not cover:
- fair wear and tear, accidental or deliberate damage, or misuse;
- pre-existing defects outside the scope of the work we carried out;
- work subsequently altered or interfered with by others;
- materials or appliances supplied by you or by a third party, which carry their own manufacturer guarantees.
Manufacturer guarantees on materials and appliances we supply are passed to you on completion.
9. Liability
We maintain public liability and employers' liability insurance; certificates are available on request. We are liable for loss or damage caused by our negligence or breach of contract, but we are not liable for loss of profit, loss of business, or consequential loss. Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for anything else which cannot lawfully be limited.
Where you are a consumer, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
10. Complaints
If something is not right, tell us. Contact your account contact or email info@retrohof.co.uk. We will acknowledge within one working day and set out how we intend to resolve it. Almost everything is fixable when it is raised early.
11. Use of this website
This website is provided free of charge and we give no guarantee that it will always be available or error-free. Content is for general information and does not constitute professional advice for your specific property. Your use of the site is also governed by our acceptable use policy and privacy policy.
12. Intellectual property
All content on this website — text, layout, graphics and the RetroHof name and logo — belongs to us or is licensed to us. You may view and print pages for your own use. You may not reproduce the content commercially without our written permission.
13. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
14. Changes
We may update these terms from time to time. The version in force is the one published on this page at the date your work is instructed.