Frequently asked questions

Call us, email, or send the enquiry form. For small jobs a few photographs and a description are usually enough for a fixed price by return. For anything larger we arrange a site visit, normally within two to three working days, and follow it with a written quotation.

No. Surveys and quotations are free and carry no obligation. The only exception is a detailed condition or dilapidations report prepared for a third party, which is a priced piece of work in its own right — we will always tell you before any charge applies.

Yes, against the agreed scope. The quotation states exactly what is included. If something genuinely unforeseen appears once work has started — rot behind a panel, or pipework that is not where the drawings said — we stop, explain it, and price the variation in writing before we carry on.

Handyman work is booked as half-day or full-day visits rather than by the hour, which is better value if you have a list. Materials are charged at cost and itemised.

Smaller jobs are invoiced on completion, payable within seven days. Larger projects run on an agreed stage-payment schedule set out in the quotation. We accept bank transfer and card. We never ask for a large deposit up front.

Routine work is usually booked within a week. Urgent repairs — anything causing damage or making a property unsafe — are prioritised the same or next working day. Managed properties and contract clients have 24/7 emergency cover.

Wherever possible, yes. Contract clients are given a named account contact and a regular team, which matters for tenants and for properties with a history you need someone to remember.

Routinely. Floors and furniture are protected daily, work areas are left safe and usable at the end of each day, and we agree working hours with you in advance — particularly where there are shift workers, young children or pets.

Everything we generate goes with us. We are a registered waste carrier and dispose of waste through licensed transfer stations. A clean site at the end of each day is part of the job, not an extra.

Yes. With the landlord or agent’s authority we will arrange access, keep the tenant informed and report back to you. It removes a considerable amount of back-and-forth from your week.

Yes. We carry public liability insurance and employers’ liability cover. A copy of the certificate is available on request, and we provide it as standard to managing agents and commercial clients before the first job.

Gas work is carried out by Gas Safe registered engineers and electrical work by qualified, registered electricians, with the relevant certification issued on completion. Our carpenters, decorators and general maintenance staff are time-served and supervised.

Workmanship is guaranteed for twelve months from completion. Manufacturer guarantees on materials and appliances are passed to you in the handover pack. If something we did is not right, we come back and put it right.

Yes — EICRs, gas safety records, Part P compliance certificates and Building Control sign-off, as the work requires. For lettings work we can issue everything as a single compliance pack.

Tell us. Raise it with your account contact or email the office and we will respond within one working day with a plan to resolve it. Almost everything is fixable if it is raised early.

We are based in Hersham in Surrey and work across the south of England — north to Welwyn, east into Kent, south through Sussex, and west through Hampshire and Dorset as far as Devon and Plymouth. Around Surrey and south-west London we cover reactive and scheduled maintenance; further out the work is planned and programmed rather than same-week. If you are not sure, ask — we will tell you honestly whether we are the right firm for the job.

For one-off visits, a half-day booking. There is no minimum for contract clients and managed properties.

Mon – Sat, 8am – 6pm for booked work. Emergency cover for managed properties runs around the clock, including Sundays and bank holidays.