Five kinds of client
The trades are identical. What changes is the reporting, the response times and the way you are invoiced.
One firm for the whole property, so you are not collecting quotes from six different trades every time something needs doing.
Fast void turnarounds, compliance handled properly, and repairs dealt with before they become claims.
A maintenance partner who reduces the number of things on your desk rather than adding to them.
Planned and reactive maintenance that works around your trading hours, not against them.
Communal areas, cyclical decoration and grounds maintenance on a schedule residents can rely on.
Homeowners
You want the job done well, and you do not want to project-manage it.
Most homeowners call us with a list rather than a single job — a door that sticks, a tap that drips, a room that has needed painting for two years. Individually none of them justifies chasing a specialist; together they are a day’s work. For bigger jobs we run the whole thing and keep the house liveable while we do it.
Landlords
Void time is the expensive part. Compliance is the risky part.
An empty property costs you rent every week, and one that is not compliant costs considerably more than that. We turn voids around to a date rather than an estimate, and hand over the certificates as a single pack so nothing is missing when the agent asks. For portfolios we can hold keys, deal directly with tenants and invoice monthly against agreed rates.
Letting & managing agents
A contractor should reduce the number of things you are chasing, not add to them.
Works orders are acknowledged the same working day with an expected attendance date, and once a job is booked you do not need to chase it. Every managed property gets a named account contact who knows its history — which matters when the same flat has had three different leaks in two years.
Businesses & commercial
Maintenance planned around when you are open, instead of interrupting it.
Commercial clients rarely want work done between nine and five, so we plan around your trading pattern — evenings, weekends, or phased so part of the space stays usable throughout. We handle reactive repairs and planned programmes, with method statements and risk assessments provided as standard for work in occupied premises.
Blocks & management companies
Communal areas that residents stop complaining about.
Common parts are judged by everyone who walks through them and paid for by everyone who lives there, which makes them unusually sensitive. We work to a published schedule, post notices before access is needed, and phase works so there is always a safe, lit route in and out.
Whichever you are
Tell us what you look after and how you like to work, and we will tell you exactly how we would handle it.
